This Privacy Policy explains how juangames collects, uses, stores, and protects the personal data of Filipino players in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and applicable PAGCOR regulations. Your privacy matters to us.
juangames ("the Operator," "we," "us," "our") operates the online gaming platform available at juangames.one (the "Platform"). We are committed to safeguarding the privacy and personal data of every Filipino player who registers with and uses the juangames Platform.
This Privacy Policy ("Policy") is issued in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines ("DPA"), its Implementing Rules and Regulations, and all applicable issuances of the National Privacy Commission ("NPC"). This Policy forms part of your agreement with juangames and should be read together with our Terms and Conditions and Responsible Gaming Policy.
By registering an account, depositing funds, or otherwise using the juangames Platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must cease using the Platform immediately.
The data controller responsible for the personal data you provide to or that is collected by the juangames Platform is:
All data subject requests, privacy inquiries, and complaints regarding juangames' handling of personal data should be directed to the contact above. juangames will acknowledge receipt of written requests within five (5) business days.
juangames collects the following categories of personal data from Filipino players:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number, photograph | Account registration, KYC age verification, AML compliance |
| Contact Data | Philippine mobile number, email address, home address | Account management, OTP delivery, withdrawal verification |
| Financial Data | GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank), transaction history | Deposit and withdrawal processing, fraud prevention |
| Gaming Data | Game history, wager amounts, win/loss records, session durations, bonus usage | Game integrity, responsible gaming monitoring, platform improvement |
| Technical Data | IP address, device type, browser type, operating system, cookies, session tokens | Security, fraud detection, platform optimization |
| Communications Data | Customer support chat logs, email correspondence, feedback submissions | Support resolution, service quality improvement, dispute records |
juangames does not intentionally collect special categories of personal data (e.g., health data, racial or ethnic origin, political opinions, religious beliefs) unless directly relevant to a responsible gaming assessment and with your explicit consent.
juangames collects personal data through the following channels:
juangames processes your personal data on the following legal bases under the Data Privacy Act of 2012:
juangames uses the personal data it collects for the following purposes:
juangames does not sell, rent, or trade your personal data to third parties for their independent commercial purposes. We may share your personal data with the following categories of recipients, strictly for the purposes outlined in this Policy:
All third-party data processors engaged by juangames are contractually bound to process personal data only in accordance with juangames' instructions and this Policy, and to implement appropriate security measures.
juangames uses cookies and similar tracking technologies on the Platform to:
You may manage non-essential cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of some Platform features. juangames does not use third-party advertising cookies or share cookie data with ad networks.
juangames retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:
Upon expiry of applicable retention periods, personal data is securely deleted or anonymized in accordance with juangames' data disposal procedures.
juangames implements the following technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:
While juangames employs robust security measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for promptly notifying us of any unauthorized access.
Under the Data Privacy Act of 2012, Filipino players have the following rights with respect to their personal data held by juangames:
You may request a copy of the personal data juangames holds about you, the purposes for which it is processed, and the third parties to whom it has been disclosed.
You may request correction of any inaccurate or incomplete personal data held in your juangames account. Some corrections require re-submission of KYC documents.
You may request deletion of your personal data where it is no longer necessary for the purpose collected, subject to juangames' legal retention obligations under PAGCOR and AML regulations.
You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where your rights override those interests.
You may request a machine-readable copy of the personal data you have provided to juangames, to the extent technically feasible under our systems.
If you believe juangames has violated your privacy rights, you may file a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph). juangames will cooperate fully with any NPC investigation.
To exercise any of the above rights, submit a written request to [email protected]. juangames will respond within fifteen (15) days of receiving a valid, verifiable request, in accordance with NPC guidelines.
The juangames Platform is strictly for adults aged twenty-one (21) years and above, as mandated by PAGCOR regulations governing online gaming in the Philippines. juangames does not knowingly collect personal data from individuals below the age of 21. If we discover that personal data of an underage individual has been collected, we will immediately suspend the associated account, void any transactions, and delete the personal data in accordance with our retention procedures.
If you believe a minor has registered an account on juangames, please notify us immediately at [email protected] so that we can take prompt remedial action.
juangames primarily stores and processes personal data within the Philippines. In limited circumstances, personal data may be transferred to third-party service providers (e.g., cloud infrastructure providers, game studio analytics systems) whose servers are located outside the Philippines. Where such transfers occur, juangames ensures that appropriate safeguards are in place — including data processing agreements that require the recipient to apply standards of protection at least equivalent to those required by the Data Privacy Act of 2012 — prior to any cross-border transfer of Filipino players' personal data.
juangames reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or PAGCOR regulatory requirements. Material changes to this Policy will be communicated to registered Players via email notification to the registered email address or via prominent in-platform notice at least seven (7) days before the changes take effect. Continued use of the juangames Platform following the effective date of any amendment constitutes acceptance of the revised Policy. The current version of this Policy is always available at juangames.one/privacy-policy.
For all privacy-related inquiries, data subject requests, or complaints regarding juangames' handling of your personal data, please contact our Data Protection Officer:
If you are not satisfied with juangames' response to your privacy complaint, you have the right to escalate the matter to the National Privacy Commission of the Philippines. juangames is fully committed to cooperating with the NPC in the resolution of all data privacy disputes involving Filipino players.
juangames processes all Filipino player data in full compliance with the Data Privacy Act of 2012 (RA 10173) and NPC guidelines — the strongest data protection framework applicable to Philippine online platforms.
Every login, deposit, and account transaction on juangames is protected by 256-bit SSL encryption — the same security standard used by BPI, BDO, and Metrobank for their online banking portals.
juangames never sells, rents, or trades your personal data to advertisers or data brokers. Your information is used only for the purposes described in this Privacy Policy — nothing more.
juangames' GCash and PayMaya payment integrations transmit financial data over encrypted channels only. We never store your full GCash MPIN or card numbers — only tokenized identifiers are retained.
Filipino players have the full range of NPC-recognized data subject rights — access, correction, erasure, objection, and portability. Submit a request to [email protected] and we respond within 15 days.
In the unlikely event of a data breach affecting your juangames account, we will notify you and the National Privacy Commission within the timeframes mandated by the DPA — no delays, no cover-ups.
Your personal data is protected under Philippine law. Experience the full juangames platform — 700+ games, instant GCash payouts, and a PAGCOR-regulated environment built for Filipino players aged 21 and above.
21+ only. Real-money gaming for adults. Play responsibly. PAGCOR regulated.