These Terms and Conditions govern your use of the juangames platform — including all games, account features, promotions, and payment services available at juangames.one. Please read them carefully before registering or placing any real-money wager.
By accessing, registering with, or using any part of the juangames platform available at juangames.one (the "Platform"), you ("Player," "User," "you") confirm that you have read, understood, and agree to be legally bound by these Terms and Conditions ("Terms"), together with the juangames Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.
If you do not agree to these Terms in their entirety, you must immediately cease accessing the Platform and refrain from creating an account or placing any real-money wager. Continued use of the Platform constitutes unconditional acceptance of these Terms as amended from time to time.
These Terms constitute the entire agreement between you and juangames ("the Operator," "we," "us," "our") with respect to your use of the Platform and supersede all prior agreements, representations, or understandings between the parties relating to the same subject matter.
Access to and use of the juangames Platform is subject to the following eligibility conditions, all of which must be satisfied simultaneously:
juangames takes the 21+ age requirement seriously. Age verification documents are required as part of the Know Your Customer ("KYC") process prior to the processing of any withdrawal request. The Operator reserves the right to suspend any account pending completion of age verification and to void any winnings where eligibility requirements are not met.
Each individual may register and maintain only one (1) account on the juangames Platform. The creation of multiple accounts by a single individual — regardless of the device, IP address, payment method, or identity used — is strictly prohibited and constitutes grounds for immediate account suspension and forfeiture of any balance.
During registration, you agree to provide accurate, current, and complete information including your legal name, Philippine mobile number, date of birth, and a valid email address. You are responsible for maintaining the accuracy of this information and for updating it promptly if it changes.
You are solely responsible for the security and confidentiality of your account credentials, including your username, password, and any One-Time Password ("OTP") sent to your registered mobile number. juangames will not be held liable for any losses arising from unauthorized access to your account that results from your failure to keep your credentials secure.
juangames reserves the right to refuse registration or suspend any account at its sole discretion, including where it reasonably suspects fraud, identity theft, money laundering, or any other violation of these Terms or applicable Philippine law.
All deposits and withdrawals on the juangames Platform are processed in Philippine Peso (PHP / ₱). The Platform accepts deposits via the following channels: GCash, PayMaya, BPI, BDO, Metrobank, and Visa/Mastercard debit or credit cards (subject to issuer restrictions). The minimum deposit amount is ₱100. juangames does not charge platform fees on deposits or GCash/PayMaya withdrawals; however, standard bank fees may apply to bank transfer transactions on the recipient side.
Withdrawal requests are subject to the following conditions:
Deposited funds may not be used for any purpose other than wagering on the juangames Platform. juangames is not a financial institution and does not pay interest on account balances.
juangames may offer welcome bonuses, reload bonuses, free spins, cashback, and other promotional incentives to eligible Players from time to time. Each promotion is subject to its own specific terms, including but not limited to wagering requirements, minimum deposit thresholds, eligible games, time limits, and maximum withdrawal amounts from bonus funds. These specific terms are published alongside each promotion and are incorporated into these Terms by reference.
General bonus conditions applicable to all juangames promotions:
All games available on the juangames Platform are operated using certified Random Number Generator ("RNG") technology that has been independently audited for fairness and compliance. Published Return to Player ("RTP") percentages for each game reflect the certified long-run average and are not guarantees of individual session outcomes.
In the event of a dispute regarding a game result, the data recorded on the juangames server logs shall be the definitive record and shall take precedence over any information displayed on the Player's device. juangames will not be responsible for losses resulting from technical failures on the Player's end, including but not limited to internet disconnection, device malfunction, or browser incompatibility.
The use of automated software, bots, artificial intelligence systems, or any other mechanism to gain an unfair advantage in any game is strictly prohibited and will result in immediate account suspension and forfeiture of winnings.
juangames is committed to responsible gaming in accordance with PAGCOR guidelines. The Platform provides all registered Players with access to the following responsible gaming tools directly from account settings:
Players who believe they may have a gambling problem are encouraged to make use of these tools. juangames also supports the responsible gaming initiatives of PAGCOR. Real-money gaming on juangames is strictly for adults aged 21 years and above.
The following conduct is strictly prohibited on the juangames Platform and may result in immediate account suspension, permanent closure, and forfeiture of all funds:
juangames reserves the right to suspend, restrict, or permanently close any Player account at any time and without prior notice if it reasonably determines that a Player has violated these Terms, applicable law, or PAGCOR regulations. In the event of closure for cause, juangames may withhold the account balance pending investigation. If the investigation confirms a material breach, juangames may forfeit the balance in accordance with applicable law.
Players who wish to close their own account voluntarily may do so by contacting juangames customer support. Any verified balance remaining in a voluntarily closed account will be withdrawn to the Player's registered payment method within the standard processing timeframe.
All content on the juangames Platform — including but not limited to software, game titles, graphics, logos, trademarks, service marks, text, and audiovisual materials — is the exclusive property of juangames or its licensed content providers and is protected by applicable Philippine and international intellectual property laws. No Player may reproduce, modify, distribute, or create derivative works from any juangames content without prior written authorization from the Operator.
To the maximum extent permitted by applicable Philippine law, juangames shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform, including but not limited to loss of profits, loss of data, or loss of goodwill, even if juangames has been advised of the possibility of such damages.
juangames' total cumulative liability to any Player for any claims arising out of or relating to these Terms or the Platform shall not exceed the total amount deposited by that Player in the twelve (12) months immediately preceding the claim. This limitation applies regardless of the legal theory under which the claim is brought.
juangames processes personal data in accordance with its Privacy Policy and the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines. By creating an account and using the Platform, you consent to the collection, processing, and storage of your personal data as described in the juangames Privacy Policy. You may review your privacy rights and data subject requests by contacting [email protected].
These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law principles. Any dispute arising out of or in connection with these Terms shall first be subject to good-faith negotiation between the parties. If the dispute is not resolved within thirty (30) days of written notice, it shall be submitted to the exclusive jurisdiction of the appropriate courts in Metro Manila, Philippines.
juangames reserves the right to modify these Terms at any time. Material changes will be communicated to registered Players via email or in-platform notification at least seven (7) days before taking effect. Continued use of the Platform following the effective date of any amendment constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically. The current version of the Terms is always available at juangames.one/terms-conditions.
For questions, complaints, or any matter relating to these Terms, please contact the juangames support team:
juangames aims to respond to all written inquiries within 24 hours on business days. For urgent account-related matters, live chat provides the fastest response.
juangames operates under PAGCOR guidelines, giving Filipino players the protection of domestic regulation — the same framework that governs major licensed casinos in the Philippines.
All transactions and login sessions on juangames are protected by 256-bit SSL encryption — the same standard used by Philippine banks. Your financial and personal data is fully secured.
All juangames games use independently certified RNG systems. Published RTP figures are real, certified percentages — not inflated marketing numbers. Fair outcomes are guaranteed by third-party audit.
Withdrawals to GCash and PayMaya process in 2–5 minutes, 24/7 including Philippine public holidays. No overseas bank transfers, no currency conversion, no hidden deductions from winnings.
juangames verifies all players are 21+ before processing withdrawals. KYC protects both players and the platform — ensuring a safe, compliant environment in line with PAGCOR and Philippine law.
juangames customer support is staffed around the clock by Filipino agents fluent in Tagalog and English. All disputes, withdrawal queries, and account issues are handled by real local support staff.
You've reviewed the Terms. Now experience the juangames platform — 700+ games, live dealers, instant GCash payouts, and a fully PAGCOR-regulated environment built for Filipino players aged 21 and above.
21+ only. Real-money gaming for adults. Play responsibly. PAGCOR regulated.